FAQ

Registration

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How do I Enroll for Online Banking?

You have two options to enroll in Online Banking:

  • Visit our website and select the Online Banking Option on the top left of the home screen. An option will open up that has an Enroll link under the User ID Field and GO bar, in the middle of the screen. Select the link and complete the required fields. If the information you entered verifies with our system you should have access.
  • If you are going to use our online banking app, you will need to go to the app/google play store on your phone and download and install the CBT2GO Moblie app. Once you open the app there is an Enroll link on the homescreen, select that and complete the required fields.

 

I have a business account. Can I apply for online banking?

Century Bank allows our business customers to can access our Online Banking platform in the same manner as a consumer. Business owners register online using the same form. The business name and TIN should be used in the appropriate fields. When going through the approval process, the requestee may be contacted to ensure we supply you with the best products for your business. An additional paper form is also required for additional functionality. Please contact our online banking support staff at (478) 453-3571 if you have any questions about applying.

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Forgotten Password

There is a Forgot Password Option that will allow you to reset your password 24/7.

The only time this option does not work is if you are not enrolled in online banking at the current time or you never completed the set up for the 2 Multi-Factor Authenication.

If you have completely locked 

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What if I cancel out during the Forgotten Password process?

You will be returned to the Online Banking Sign-on screen.

Will I be aware if someone attempts to retrieve my forgotten password?

Yes, you will always be notified by E-mail whenever an attempt is made to retrieve your password.

Isn't it easier to just call Century Bank to get my password reset?

If you forget your password, it is easier and faster to reset your password using the Forgot Password link on the Login page. Also, the Forgot Password option is available 24/7.

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Multi-Factor Authentication

Century Bank requires 2 Multi-Factor Authenication be set up to access our online banking application.

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General Online Banking

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Am I able to change my User ID?

Yes, our system allows you to change both your User ID and/or password. 

How much history will be available in Online Banking?

90 days of transaction history. If you need to see more than that you will have to refer to past statements. If you have enrolled in electronic statements, you will have access to a rolling 18 months from the date you enroll. The statements will not be available prior to enrollment date. 

What types of accounts can I see in Online Banking?

You are able to see all deposit accounts (checking, savings, money market and CDs) and loan accounts. Even Safe Deposit Boxes are viewable online!

When I try to sign into Online Banking I receive an error message saying that I had an invalid login attempt. What happened?

It is possible that you have entered your user ID and/or password incorrectly. The password is case sensitive, so we recommend that you verify that your Caps Lock button is either on or off, depending on how you initially entered it, and that you have typed the password correctly. If you have selected an alternate user ID, remember that it is case sensitive as well. If you have not completely locked yourself out you can use the forgot password feature on the login screen, the forgot password option is the fastest way to reset yourself and gain access back to your account.. If you still are unable to access your account information, make a note of the exact error message including numbers associated with it, and call Century Bank’s online banking support at (478) 453-3571.

What if I need a copy of a check?

Online Banking allows you to view both sides of a paid check! Click the check number on the Transactions page, if you can use a digital copy you can save it to your device, or print it if you have a device connected to a printer. If you still need a paper copy call Century Bank’s customer service at (478) 453-3571.

I just opened a new account. How do I add it to my Online Banking?

New accounts are not automatically added to Online Banking. You must request that the account be added. You can tell the Customer Service Rep. when you open the account to add it or you can contact us later via telephone or email. The person making the request must be on the account. Century Bank reserves the right to request the addition in writing if there is any question about the origin of the request. There are some restrictions on the types of accounts that can be added under a certain Online Banking record.

Can I make a loan payment online?

If you have both a Century Bank checking or savings account and a Century Bank loan, you can make a payment online using our transfer feature. Simply make a transfer from the checking account to the loan account, and the payment will be made. If you only have a Century Bank loan, there is no way to make a payment using our Online Banking.

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Bill Payment

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How do I register for Bill Payment through Online Banking?

You may register for Bill Payment on-line by contacting Century Bank’s online banking support at (478) 453-3571.

How are my bills actually paid?

There are two types of Bill Pay payments – CHECK and ELECTRONIC. All NetTeller Bill Pay payments will be processed twice a day. The first processing begins at 3:00 a.m., and the 2nd processing begins at 1:00 p.m.

CHECKS are printed and mailed on the same day if they are processed by 3:00 a.m. on Monday through Thursday. Payments entered after 3:00 a.m. will be processed on the following business day. Payments entered from 3:00 a.m. on Thursday until Friday at 1:00 pm are processed and mailed on Friday. Please allow 7-10 business days for check payment to reach the payee by the due date.

Bill Payments made by checks are encoded with your checking account number as if they were a check from your own checkbook. CHECK payment funds are debited from your account when the check clears the account.

ELECTRONIC payments are sent on the same day they are processed through 1:p.m. Payments processed after 1:00 p.m. will be processed the following business day. Please allow at least 3 business days for electronic payments to reach the payee by the due date.

Bills are not processed on holidays or weekends. If a SCHEDULED bill payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.

What is the daily cutoff for paying bills through Online Banking?

CHECKS are printed and mailed on the same day if they are processed by 3:00 a.m. on Monday through Thursday. Payments entered after 3:00 a.m. will be processed on the following business day. Payments entered from 3:00 a.m. on Thursday until Friday at 1:00 pm are processed and mailed on Friday. Please allow 7-10 business days for check payment to reach the payee by the due date.

ELECTRONIC payments are sent on the same day they are processed through 1:p.m. Payments processed after 1:00 p.m. will be processed the following business day. Please allow at least 3 business days for electronic payments to reach the payee by the due date.

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Browser Questions

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Which browser do I need to be able to use Online Banking?

We support the current and prior major releases of Internet Explorer, Firefox, Safari and Chrome. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version.

Supported Browsers – Current and Prior Major Release

  • Internet Explorer (IE) 11 & Microsoft Edge
  • Firefox
  • Safari ­ Apple/Mac Users only
  • Google Chrome

Please note that utilizing older browsers may result in disabled functionality or limited access to services.

The supported browsers above are for use with the traditional online banking interface and devices (desktop/laptop), and do not apply to use with mobile devices (phones/tablets). If using a phone or tablet to access online banking outside of an app, functionality and appearance may vary from the traditional interface.

Note: It is not recommended to use Compatibility View with Internet Explorer, as the user experience is degraded.

While trying to go back to a previous page I received a message to enter my User ID and password. Why did this happen?

Sometimes using your browser’s back button will cause you to be logged out of Online Banking. For security reasons some pages are automatically expired so that you cannot return to them. By using the navigation toolbar found at the top of your Online Banking page, you should not encounter this problem.

How can I tell if I have a secured connection to Online Banking?

The visual indicators of a secured connection vary from browser to browser, however, you should notice your verification “picture” at the lower left corner of every Online Banking page you visit after signing in with your user name. Also, if using Internet Explorer, you will notice a small “lock” in the lower right portion of the IE frame. This represents a secure socket layer connection.

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